Care and Maintenance
Regularly tighten all hardware to avoid loosening which can lead to bolt failure and product breakage. Replace missing hardware (remove product from service until repaired). Regularly tighten the headrest bolts on all chaise lounges and recliners. Confirm movement is smooth without binding and that the ratchet engages properly at each position.
Painted finishes are used on aluminum seating, tables and umbrellas. Periodically clean the finish with a sponge or soft bristle brush using a cleaning solution with 1/4 cup (2 oz.) mild liquid soap in a gallon of lukewarm water (100° F / 38° C) . Rinse thoroughly. Avoid using abrasive cleaners. For gloss finishes, we recommend periodic waxing of the frame with a high grade automotive paste wax or the use of a commercially available protectant to help maintain and/or restore the luster of the finish. Protectants can be purchased at most casual furniture retailers.
Caution: In seaside use, salt can accumulate on the finish, leading to finish failure. In indoor pool areas, chlorides can accumulate on the finish, leading to finish failure. In both of these environments, repeated cycles of condensation followed by evaporation cause build-up of these aggressive corrosives. Regular cleaning with mild soap and water will remove the concentrated deposits and protect the furniture finish per the above instructions.
The life of your patio furniture fabric largely depends on its care. Clean all spills promptly. Fabric life can be extended by simply rinsing down the patio furniture regularly with water. Certain suntan and sun block products may permanently discolor any fabric. This possibility can be minimized by immediately cleaning after contact. In addition, storing the cushions when not in use will extend cushion life.
Prepare a cleaning solution with 1/4 cup (2 oz.) mild liquid soap in a gallon of lukewarm water (no warmer than 100° F / 38° C). Clean fabric with the solution using a sponge or soft bristle brush. Rinse thoroughly with clean water. Allow to air dry.
Hint: Standing a cushion on its side will help it drain faster.
Caution: Certain suntan and sun block products contain "PABA". PABA is harmful to fabric and can permanently discolor it; therefore, contact with cushions or slings should be avoided. If contact is made, cleaning the fabric immediately with a non-abrasive, mild soap and water solution followed by a fresh water rinse may minimize the possibility of discoloration. Laying a beach towel over the cushions or slings of outdoor furniture whenever you are using the furniture will prolong the fabric life.
- Do not use a bleach solution unless specifically listed as a cleaning agent for the specific fabric, such as for solution dyed acrylics.
- Do not submerse or allow cushions to lie in standing water.
- Do not put cushions into the dryer.
- Do not use harsh detergents or stiff bristle brushes.
- Do not use Pine Oil cleaners or abrasive household cleaners.
- Do not use heat or hot water.
Mildew may form on dirt or other substances deposited upon the fabric. Regular cleaning of the furniture will help to prevent its forming. If mildew does develop, add 1 cup bleach to the cleaning solution. Apply to the affected area and allow to soak in. Scrub with a soft bristle brush, then rinse thoroughly. Repeat if necessary. For stubborn mildew stains, use a household mildew remover - test in an inconspicuous location first. FOLLOW THE MANUFACTURER’S INSTRUCTIONS.
Clean all spills promptly. For a quick, easy clean up - use baby wipes. For general cleaning, see the instructions in the FABRIC section.
Straps, Lacing and EZ Span™ Segments
Vinyl straps, lacing and EZ Span™ segments must be cleaned frequently with a sponge or soft bristle brush using a cleaning solution with 1/4 cup (2 oz.) mild liquid soap in a gallon of lukewarm water (100° F / 38° C). Rinse thoroughly.
In geographical areas with high concentrations of acid rain, fog and/or smog, vinyl must be cleaned monthly with a lukewarm water and ammonia mixture. Use three parts water to one part ammonia. Rinse thoroughly.
For furniture with woven straps or lacing, be sure to lift and clean beneath the strap and/or lace intersections. Commercial casual furniture cleaners will help lift embedded dirt and oil from vinyl and are available at leading casual furniture dealers. EZ Span™ segments have a slight texture; the segments may be cleaned lightly with a non-scratch scrub sponge or soft bristle brush to lift embedded dirt.
Caution: Do NOT use abrasive cleaners on vinyl straps, lacing or EZ Span™ segments.
Caution: Certain suntan and sun block products contain "PABA". PABA is harmful to vinyl and can permanently discolor it; therefore, contact with vinyl straps or lacing should be avoided. If contact is made, cleaning the vinyl immediately with a non-abrasive, mild soap and water solution followed by a fresh water rinse may minimize the possibility of discoloration. Laying a beach towel over the vinyl straps of outdoor furniture whenever you are using the furniture will help protect the vinyl from the discoloring effects of PABA.
Remove cushions, and accessory pillows to prevent staining of fabric, as cleaners used on stainless steel may not be appropriate for fabric. Unsnap back and seat cushions, by gently pulling the snap at the connection to the cushion. Stack on a clean and dry surface.
Apply a cleaning solution with 1/4 cup (2 oz.) mild liquid soap in a gallon of lukewarm water (100° F / 38° C) using a soft, clean cloth. Rub with the grain of the metal.
Rinse furniture thoroughly with clean water.
Dry thoroughly to prevent streaks, rubbing with the grain. Thorough rinsing and drying will remove detergent and allow the metal to "breathe", preventing corrosion.
Install seat cushions and snap into place. Install back cushions and snap into place. Notice corner module back cushions have a left and right back cushion. Replace accessory pillows.
Caution: Do NOT use the following products on stainless steel - damage may occur:
- Bleach or cleaners containing bleach (can corrode stainless steel)
- Hydrochloric acid or cleaners with chloride (can corrode stainless steel)
- Abrasive pads or cleaners (will scratch or polish finish)
- Rubbing motion against metal grain (can change finish)
Stainless Steel Stain or Rust Removal
Should a stain or rust occur on the stainless steel, promptly clean the deposit. Lingering stains can become permanent. Rust can permanently etch or pit the stainless steel.
Apply a non-abrasive stainless steel cleaner / polish. Follow the manufacturer's instructions. Test in an inconspicuous spot to insure original finish isn’t altered. Remember to rub with the metal grain (not in a circular motion). Rinse furniture thoroughly with clean water. Finally, dry thoroughly to prevent streaks, rubbing with the grain.
If the stain or rust remains, you can use a Scotch-Brite® No Scratch Multi-Purpose Scrub Sponge or a Scotch-Brite® General Purpose Hand Pad 7447 to polish the stainless steel. It is critical to rub with the metal grain (not in a circular motion). Rinse furniture thoroughly with clean water. Finally, dry thoroughly to prevent streaks, rubbing with the grain.
Caution: Salt or acid (from coffee, wine, orange juice, tomato juice, lemon, etc) can discolor stainless steel if not cleaned up promptly.
Seaside / Indoor Pool areas: Stainless Steel products used in seaside or indoor pool settings will require more frequent cleaning to remove chloride deposits to prevent corrosion and etching.
Acrylic Table Tops
Avoid build-up of grease and stains by washing regularly with a cleaning solution with 1/4 cup (2 oz.) mild liquid soap in a gallon of lukewarm water (100° F / 38° C). Rinse thoroughly with clean water.
Hint: Occasional use of a high grade automotive paste wax will help keep the acrylic table looking new.
- Do not use window cleaners or products containing ammonia or solvents on acrylic tops.
- Do not use plastic covers over acrylic table tops. The resulting heat accumulation may cause the acrylic to bow.
Fiberglass Table Tops
Use a glass cleaner with ammonia.
Glass Table Tops
Use a glass cleaner with ammonia.
Stoneworks™ Solid Surface Table Tops
Avoid build-up of grease and stains by washing regularly with a non-abrasive sponge or soft bristle brush with a cleaning solution with 1/4 cup (2 oz.) mild liquid soap in a gallon of lukewarm water (100° F / 38° C). To release embedded dirt, use a vinegar and water solution (equal parts each). Rinse thoroughly with clean water.
Natural Stone Table Tops
- Clean spills immediately
- Use a soft cloth to wipe stone
- Use coasters
- Only use products labeled for natural stone cleaning
- Protect stone surface from hot items
To clean granite, marble and travertine, apply the natural stone cleaner to the stone surface. FOLLOW THE MANUFACTURER’S INSTRUCTIONS.
Wipe off with a soft, absorbent cloth. For heavily soiled areas, allow cleaner to stand for about one minute before wiping off.
Caution: Alcohol or acid (from coffee, wine, orange juice, tomato juice, lemon, etc.) can etch stone sealer and natural stone if not cleaned up promptly. This will promote staining.
Caution: The following should NOT be used to clean natural stone - damage may occur:
- Bleach or cleaners with bleach
- Glass cleaners
- Cleaners containing lemon or orange
- Abrasive powders or liquids
- Scouring pad or scrubbing sponge
Note: If a detergent is used on stone surface, a soap film will develop. Clean with a stone cleaner to remove the soap film. If liquids darken or discolor the stone surface, sealer recoating is necessary immediately. See section below for more on Natural Stone Sealing.
Natural Stone Sealing
Sealing with quality stone care products will help to protect the granite, marble or travertine from absorbing liquids and staining. In a residential setting, sealing on a semi-annual (twice yearly) basis should be sufficient. In a commercial environment, more frequent sealing will be needed.
Sun exposure and other factors increase sealing frequency. If liquids darken or discolor the stone surface, sealer recoating is necessary immediately. Test by allowing water to remain for ten (10) minutes and observing the stone surface. If the stone darkens or absorbs the liquid, immediate sealing is needed.
FOLLOWING THE MANUFACTURER’S NATURAL STONE SEALER INSTRUCTIONS IS CRITICAL FOR GOOD RESULTS. Sealing with a penetrating (or impregnating) sealer will provide a protective coating to stand up to the daily use of stone cleaners, and normal exposure to liquids while minimizing opportunity for liquids and stains to penetrate the stone. Multiple coats of sealer may be needed on porous stone. Repeat penetrating sealer application until sealer isn’t absorbed by the stone.
When sealing the stone, protect stainless steel frames from the sealer. If the sealer contacts the stainless steel, immediately rinse the stainless steel with clean water, and dry thoroughly. Sealer will prevent the metal from “breathing”, and promote corrosion.
Should your natural stone incur a stain, contact a local stone resource for products and guidance regarding stain removal. Stain removal is difficult – in some cases, only fading of the stain will be achieved. It is far better to prevent stains with proper cleaning and sealing.
The contemporary design is enhanced with a wide selection of fabrics and complemented by comfortable cushion design. Should the cushions become wet, remove cushions from the base and stand on end to allow to drain and dry. Wipe down the base deck surface to remove any residual water.
Remove cushions, bolsters, and throw pillows to prevent staining of fabric, as cleaners used on polymer resin furniture are not appropriate for fabric. Unsnap back and seat cushions, by gently pulling the snap at the connection to the cushion. Stack on a clean and dry surface.
Apply cleaning solution (Simple Green®, Mr. Clean®, or other non-abrasive multi-purpose cleaner) directly to heavily soiled areas. Using a mild scrub sponge, wipe the entire furniture surface. Heavily soiled areas can be scrubbed with the scouring pad or scrubbing sponge.
Rinse furniture thoroughly with clean water. Dry completely before installing cushions. Install seat cushions and snap into place. Install back cushions and snap into place. Replace bolsters and throw pillows.
Periodically clean teak with a sponge or soft bristle brush using a cleaning solution with 1/4 cup (2 oz.) mild liquid soap in a gallon of lukewarm water (100° F / 38° C). Rinse thoroughly.
Teak will naturally weather to a soft grey patina color over time when exposed to the elements. This process could take up to several years depending on your climate. If you desire this natural finish, do nothing to the teak furniture other than periodic cleaning described above.
Mildew may form on teak; regular cleaning of outdoor furniture will help to prevent its forming. If mildew does develop, add 1/4 cup bleach to the cleaning solution. Apply to the affected area and scrub with a soft bristle brush, then rinse thoroughly. Repeat if necessary.
Should you choose to retain the original look of teak, apply a high grade teak wood sealer before the product weathers. FOLLOW THE MANUFACTURER’S INSTRUCTIONS. Be aware sealing will become a periodic maintenance task. Some teak sealer manufacturers recommend applying teak oil prior to sealing, which can intensify the color and grain of the wood. If the teak has already weathered and you wish to restore the original finish, apply teak wood cleaner that is designed to restore weathered teak. Tropitone does not warranty the furniture finish when sealed or oiled. Always FOLLOW THE MANUFACTURER’S INSTRUCTIONS for application of oil, cleaner and sealer.
Caution: Do not get teak oil, teak sealer or teak cleaner on the fabric.
Always close market umbrellas and patio umbrellas in their stands when not in use. All Tropitone umbrellas must always be closed and removed from service in windy conditions to protect umbrellas against damage from inclement weather, and to protect persons from potential injury due to umbrellas toppling or moving in such conditions. If market umbrellas or patio umbrellas become wet, open for a complete airing and make certain they are thoroughly dry before closing.
Occasional lubrication of the moving parts of market umbrellas and patio umbrellas with a silicon lubricant spray is recommended.
Caution: Do NOT get lubricant on fabric or finish.
If oxidation occurs, you may rub down the affected area with steel wool and follow up with a protective lubricant. Apply the protective lubricant, such as WD-40, to a cloth and then wipe onto the aluminum.
Caution: Do NOT get lubricant on fabric or finish.
Warranty is valid from the date by purchase to the original purchaser only. Proof of purchase (original sales receipt including purchase date) is required. Photos or inspection may be required.
Tropitone® Consumer 15/5-year Warranty
Usage in a residential setting: The Tropitone® warranty covers aluminum outdoor patio furniture frames and fire pit frames for fifteen years. If your Tropitone® frame fails structurally during normal usage within fifteen years, Tropitone® will repair or replace the outdoor furniture frame at manufacturer's discretion (with same or similar product if discontinued) at no charge. If the finish peels, cracks or blisters within five years, Tropitone® will repair, refinish or replace the frame at manufacturer's discretion (with same or similar product if discontinued) at no charge. From time to time there may be minor variations in color and texture of finishes. THIS WARRANTY SPECIFICALLY DOES NOT COVER SUCH MINOR VARIATIONS IN COLOR AND TEXTURE OF FINISHES.
Tropitone® will pay freight costs for the first year in the Continental U.S. Parts and labor are included. In addition, the Five, Three and One year warranties below apply.
Smooth Finish Surface Warranty
Tropitone® offers finishes that are classified as “Smooth Finishes.” Such Smooth Finishes are non-textured and have a higher gloss level than other finishes in Tropitone®’s offering. They are suitable for normal, outdoor use. However, Smooth Finishes may highlight normally-occurring characteristics of the surface of unfinished aluminum frames and components that would not be noticeable when using textured finishes. This is particularly the case regarding cast aluminum frames and components. Cast aluminum frames and components may exhibit surface imperfections that are a natural result of the casting and/or finishing processes. TROPITONE®’S WARRANTY SPECIFICALLY DOES NOT COVER SURFACE IMPERFECTIONS OF ALUMINUM FRAMES AND COMPONENTS THAT MAY BE HIGHLIGHTED BY SMOOTH FINISHES.
Smooth Finishes currently offered:
- ALM – Aluminum Metallic
- ASK – Almond Silk
- BZM – Bronze Metallic
- CBL – Cobalt
- KFF – Kaffee
- MER – Merlot
- PMT – Parchment
- SNO - Snow
- TIN - Titanium
Other Smooth Finishes may be added periodically.
Tropitone® Consumer and Commercial Warranty
For 5 Years
The Tropitone® warranty covers vinyl straps, lacing and EZ Span™ segments against breakage for five years from the date of purchase. This applies only to breakage, not color changes. In the unlikely event that a strap breaks or pulls loose, Tropitone® will supply a replacement strap at no charge. Tropitone® will pay freight costs for the first year in the Continental U.S. (Labor not included.)
For 3 Years
The warranty covers vinyl straps against discoloration for three years from the date of purchase. In the unlikely event that a strap becomes grossly discolored, Tropitone® will supply a replacement strap at no charge. Strap replacement due to discoloration is at vinyl supplier’s discretion.
Marine grade polymer frames are warranted for three years against fading and manufacturing defects.
Stoneworks® and solid surface table tops used in residential settings are warranted against manufacturer’s defect for three years. If the Stoneworks® or solid surface top fails structurally during normal usage or if the finish peels, cracks or blisters within three years from date of purchase, Tropitone® will repair, refinish or replace the top.
Woven products are warranted against manufacturer’s defect for three years.
A market umbrella is a shade structure and is not meant for protection from the elements. Basta Sole® umbrella frames are warranted against splitting, rusting or other manufacturer’s defects for three years.
Tropitone® natural stone tops are warranted for a period of three years from the date of delivery to the end user against structural failure due to defects in the materials or workmanship. Natural stone tops (Granite, etc.) are made with durable, high quality natural stone. They are hand crafted, making each piece unique. There is naturally some variation in the color, texture, veins and gloss levels. This variation is normal and not warrantable. Tropitone® tabletops are designed for normal, outdoor use in a residential setting. However, all natural stone tops require periodic maintenance to preserve their natural beauty. This maintenance will help protect the surface from deterioration, staining, and in some cases cracking which can occur if left unsealed. THIS WARRANTY SPECIFICALLY DOES NOT COVER STAINS, FADING OR DISCOLORATION IN ORIGINAL COLOR, TEXTURE, OR GLOSS, OR DAMAGE DUE TO NEGLIGENCE, IMPROPER MAINTENANCE (SEE CARE AND MAINTENANCE GUIDE), ACTS OF GOD, OR ALTERATIONS OR MODIFICATIONS OF ANY KIND, MADE BY ANY PERSON OR PERSONS, AFTER THE PRODUCT HAS LEFT TROPITONE®. THIS WARRANTY SPECIFICALLY DOES NOT COVER SCRATCHING, CHIPPING AND PITTING THAT NORMALLY OCCURS IN NATURAL STONE SURFACES. MOISTURE CAN BE ABSORBED INTO SOME NATURAL STONE WHICH IS POROUS OR VEINED, WHICH CAN THEN FREEZE AND CAN CAUSE THE STONE TO CRACK. THIS IS NOT COVERED BY THE WARRANTY.
Tropitone® will pay freight costs for the first year in the Continental U.S. Labor is included for the first year.
For 1 Year
The warranty covers fabrics on cushions, patio and market umbrellas and slings for one year against tearing, discoloration or fading. Fabrics are constructed of various types of yarns and various numbers of yarns in the warp and fill. Such variations in construction result in variations in sag and sag recovery. SUCH VARIATIONS IN SAG AND SAG RECOVERY ARE SPECIFICALLY EXCLUDED FROM THIS WARRANTY.
The warranty covers fire pit hardware for one year against manufacture’s defects. Hardware includes: burner, burner tray, burner cover, grill grate, blow out box, gas valve, switches, hoses, lines & wires, regulator, valves, spark igniter, fittings, fire media. The warranty specifically excludes the battery.
The warranty covers woven products for one year against discoloration or fading. Tropitone® warrants the following for one year from the date of purchase: natural stone components (such as umbrella hole cap for table tops), finish on coiled steel spring rocker mechanisms, cushion fills, acrylic table tops against bowing and warping, glides, hardware, wheels, connectors, table rims, metal patio umbrellas and patio umbrella bases.
Tropitone® will pay freight costs for the first year in the Continental U.S. Labor not included.
Seaside, Cruise Ship and Indoor Pool Use
Due to the concentrations of salt air & salt water spray associated with seaside and cruise ship use and concentrations of humidity & chemicals with indoor pool use, Tropitone® recommends weekly or biweekly periodic cleaning of surface buildup to reduce the likelihood of blistering of paint and oxidation of frames. Tropitone® also recommends quarterly waxing of your Tropitone® frames to assist in your product’s maximum longevity. Failure or neglect to perform required care may likely result in surface buildup of a white chalky substance which may cause the paint to blister and frame to oxidize. Such failure or neglect will void the Warranty.
What is NOT covered
- Failure caused by unreasonable, unanticipated or abusive use
- Failure caused by a lack of reasonable and necessary care and maintenance
- Normal fading of fabrics, upholstery or woven materials
- Flattening or compression of cushions and pads
- Glass Table Tops
- Acrylic Table Tops with umbrella holes (Commercial)
- Steel Swivel Mechanisms (Commercial)
- Bursting or cracking of tubing due to exposure to water and freezing temperatures
- Return freight after first year
- Minor variations in color and texture of finishes
- Finish failure from indoor pool or seaside use caused by neglecting to provide reasonable and necessary care
- Damage caused by acts of nature
- Wind damage
- Crank umbrellas in commercial applications
- Natural stone table tops have several coverage exclusions. See what is not covered in the “For 3 Years” warranty above.
THE REMEDIES PROVIDED HEREIN ARE EXCLUSIVE TO THE EXTENT ALLOWED BY LAW AND ARE IN LIEU OF ALL OTHER REMEDIES, WARRANTIES, OR REPRESENTATIONS, EXPRESS OR IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AND ALL OTHER OBLIGATIONS, AND LIABILITIES, WHETHER IN CONTRACT OR IN TORT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED HEREIN. IN NO EVENT SHALL TROPITONE® BE LIABLE FOR SPECIAL, CONSEQUENTIAL, OR OTHER DAMAGES, INCLUDING INJURY OR DAMAGES RESULTING FROM IMPROPER USE OR MAINTENANCE OF THE PRODUCT. This warranty gives you specific legal rights and you may also have other rights which vary from state to state. Some states do not allow the exclusions and limitations of incidental or consequential damages or limitations on implied warranties, so the described limitations may not apply to you.
PROPER PRODUCT CARE IS ESSENTIAL FOR PRESERVING YOUR RIGHTS UNDER THIS WARRANTY. FAILURE OR NEGLECT TO PERFORM REQUIRED PRODUCT CARE WILL VOID THIS WARRANTY. PLEASE REFER TO THE PRODUCT CARE SECTION OF www.tropitone.com WEBSITE FOR REQUIRED PRODUCT CARE.